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First you need to make sure your hardware connections are correct, please refer to the above video and diagram below.
<span style="color:red;font-weight:bold">'''Important Note: '''</span> If you receive and are using the black 10pin I2S audio cable, the i2s cable maybe in the wrong wire connection. Please refer to below photo.
Please do not use the wrong I2S cable for KVM-A8, you need to change the I2S cable to right direction to use or contact us via email.