Difference between revisions of "Template:X100x-FAQ"

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Q1: Can't boot/recognize from NVMe SSD?
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[[File:Supported-SSD-1.jpg|thumb|right|300px|click it to zoom out]]
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A: Here are a few steps to help you troubleshoot some issues：
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#'''Only''' Raspberry Pi OS ('''Bookworm''') supports PCIe, Raspberry Pi OS bullseye is NOT supported, refer to https://www.raspberrypi.com/software/operating-systems/
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# Make sure that your OS configuration (<code>/boot/firmware/config.txt</code>) is completely correct: refer to the tutorial:[[NVMe SSD boot with the Raspberry Pi 5]] (will Continuously updating)
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# <span class="tb_red">Update the bootloader firmware to the last verson, refer to [[How to update eeprom firmware]], this is very important!!!</span> Make sure your upgrade is successful by running command '''vcgencmd bootloader_version'''
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# Add '''''PCIE_PROBE=1''''' to the eeprom, (Run '''sudo rpi-eeprom-config --edit''' command, then add this line, then press CTRL+O to write change to file, press CTRL+X to exit, then '''reboot''')
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# Make sure the SSD type you use is correct, only support <span class="tb_red">M.2 NVME (Sata) Key-M SSD '''</span>NOT support''' M.2 NGFF Key-B SSD. Refer to the right diagram:
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# Make sure the FPC cable is '''firmly and fully inserted''' into the PI 5, this is '''very important'''. For [[X1003]] shield, make sure the FPC cable '''direction''' is correct also.
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# <span class="tb_red_bold">For [[X1003]] shield, make sure the FPC cable '''direction''' is correct also. If an error still occurs, replace the FFC cable to test or purchase other PFC from here<ref><br/>Amazon US: https://www.amazon.com/dp/B0CXCTPQ2N
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<br/>Amazon DE: https://www.amazon.de/dp/B0CX4T993J
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<br/>Amazon UK: https://www.amazon.co.uk/dp/B0CX4T993J
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<br/>Amazon JP: https://www.amazon.co.jp/dp/B0CYGKN7G1
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</ref>to troubleshoot the issue.<span>
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# Read [https://geekworm.com/community/forum/topic/120764/geekworm-x1001-for-raspberry-pi-5 this post] to get some help;
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# Although you can also boot from a SD card, Pi OS is required for the NVMe SSD to boot, DON'T forget Flash OS into NVMe SSD.
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# If you're flashing a fresh Pi OS into NVME SSD , DON'T forget to '''ENABLE PCIe''' to NVME SSD.
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# Run the '''lspci''' and'''lsblk''' command to check the NVMe SSD is recognized.
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<!--# If your SSD is old and has a '''DOS partition''', delete the DOS partition and repartition the SSD (feedback from buyer)-->
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# Start thinking about SSD compatibility issues and try to switch to other brands of NVME SSDs.
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# Contact us at email: support@geekworm.com, and attached your product model, OS version (run '''uname -a''' to get), bootloader version (run '''vcgencmd bootloader_version''' to get) and order number
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:*'''How to get FPC Wires:'''
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<references />
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::<span class="tb_red">PS: The shortest length of the FPC cable here is '''30mm''', but the length of the FPC cable used by X1003 is only '''22mm'''. For X1003, this may not be perfect, but you can use these FPC cables to troubleshoot the issue. DON'T buy it if you mind.</span>
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Q2: Don't recognize / boot from NVME SSD?
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A: If you have '''enabled pcie''' and find that you still cannot boot from NVME SSD, please perform the following actions
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1. Follow the picture below to check the version of [[X1001]] or [[X1000]]
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[[File:X1001-V1.1-IMG-6871-old-new.jpg|600px]]
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2. If it is an '''Old Version''', refer to [[How to update eeprom firmware]] to update the firmware with '''pieeprom-2023-10-30.bin file'''.
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3. If it is an '''New Version''', refer to [[How to update eeprom firmware]] to update the firmware to '''lasted version'''.
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4. '''If you still have not solved the problem, please refer to the next FAQ:Q1'''
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Q: How to fix the 2230/2242/2260 SSD on X1001 or other PIP?
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Q3: How to fix the 2230/2242/2260 SSD on X1001 or other PIP?
 
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A: The X1001 does not reserve the nut column to fix the 2230/2242/2260 SSD. Based on our test, you can secure the 2230/2242/2260 SSD using an M2*6mm screw and 2pcs M2 nuts. Place one M2 nut under the SSD, then use the M2*6mm screw and the other M2 nut to fasten the SSD.
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A: The X1001 and other pips does not reserve the nut column to fix the 2230/2242/2260 SSD. Based on our test, you can secure the 2230/2242/2260 SSD using an M2*6mm screw and 2pcs M2 nuts. Place one M2 nut under the SSD, then use the M2*6mm screw and the other M2 nut to fasten the SSD.
  
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<SPAN class="tb_red">PS:As of April 2024, we have added customized screws to the '''X1001''' packing list to solve this problem, please refer to [[X1001#Packing_Lis | the packing list of X1001]].</SPAN>
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<SPAN class="tb_red_bold">PS: As of April 2024, we have added customized copper pillar in only '''X1001''' packing list to solve this issue, please refer to [[X1001#Packing_Lis | the packing list of X1001]].</SPAN>
 
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Q. X1002 can't boot when install into the P580 case?
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Q4. X1002 can't boot when install into the P580 case?
 
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Q: Which NVMe drives work with a Raspberry Pi 5?
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Q5: Which NVMe drives work with a Raspberry Pi 5?
 
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Latest revision as of 13:53, 19 April 2024

Q1: Can't boot/recognize from NVMe SSD?

click it to zoom out

A: Here are a few steps to help you troubleshoot some issues：

  1. Only Raspberry Pi OS (Bookworm) supports PCIe, Raspberry Pi OS bullseye is NOT supported, refer to https://www.raspberrypi.com/software/operating-systems/
  2. Make sure that your OS configuration (/boot/firmware/config.txt) is completely correct: refer to the tutorial:NVMe SSD boot with the Raspberry Pi 5 (will Continuously updating)
  3. Update the bootloader firmware to the last verson, refer to How to update eeprom firmware, this is very important!!! Make sure your upgrade is successful by running command vcgencmd bootloader_version
  4. Add PCIE_PROBE=1 to the eeprom, (Run sudo rpi-eeprom-config --edit command, then add this line, then press CTRL+O to write change to file, press CTRL+X to exit, then reboot)
  5. Make sure the SSD type you use is correct, only support M.2 NVME (Sata) Key-M SSD NOT support M.2 NGFF Key-B SSD. Refer to the right diagram:
  6. Make sure the FPC cable is firmly and fully inserted into the PI 5, this is very important. For X1003 shield, make sure the FPC cable direction is correct also.
  7. For X1003 shield, make sure the FPC cable direction is correct also. If an error still occurs, replace the FFC cable to test or purchase other PFC from here[1]to troubleshoot the issue.
  8. Read this post to get some help;
  9. Although you can also boot from a SD card, Pi OS is required for the NVMe SSD to boot, DON'T forget Flash OS into NVMe SSD.
  10. If you're flashing a fresh Pi OS into NVME SSD , DON'T forget to ENABLE PCIe to NVME SSD.
  11. Run the lspci andlsblk command to check the NVMe SSD is recognized.
  12. Start thinking about SSD compatibility issues and try to switch to other brands of NVME SSDs.
  13. Contact us at email: support@geekworm.com, and attached your product model, OS version (run uname -a to get), bootloader version (run vcgencmd bootloader_version to get) and order number
  • How to get FPC Wires:
  1. ↑
    Amazon US: https://www.amazon.com/dp/B0CXCTPQ2N
    Amazon DE: https://www.amazon.de/dp/B0CX4T993J
    Amazon UK: https://www.amazon.co.uk/dp/B0CX4T993J
    Amazon JP: https://www.amazon.co.jp/dp/B0CYGKN7G1
PS: The shortest length of the FPC cable here is 30mm, but the length of the FPC cable used by X1003 is only 22mm. For X1003, this may not be perfect, but you can use these FPC cables to troubleshoot the issue. DON'T buy it if you mind.

Q2: Don't recognize / boot from NVME SSD?

A: If you have enabled pcie and find that you still cannot boot from NVME SSD, please perform the following actions

1. Follow the picture below to check the version of X1001 or X1000

X1001-V1.1-IMG-6871-old-new.jpg

2. If it is an Old Version, refer to How to update eeprom firmware to update the firmware with pieeprom-2023-10-30.bin file.

3. If it is an New Version, refer to How to update eeprom firmware to update the firmware to lasted version.

4. If you still have not solved the problem, please refer to the next FAQ:Q1

Q3: How to fix the 2230/2242/2260 SSD on X1001 or other PIP?

A: The X1001 and other pips does not reserve the nut column to fix the 2230/2242/2260 SSD. Based on our test, you can secure the 2230/2242/2260 SSD using an M2*6mm screw and 2pcs M2 nuts. Place one M2 nut under the SSD, then use the M2*6mm screw and the other M2 nut to fasten the SSD.

PS: As of April 2024, we have added customized copper pillar in only X1001 packing list to solve this issue, please refer to the packing list of X1001.

Q4. X1002 can't boot when install into the P580 case?

A: Please check if the FPC cable touch the metal case make shorting when install X1002 into the metal case, you can stick the electrical tape on the case to prevent the ribbon FPC cable from contacting the case to test.

Q5: Which NVMe drives work with a Raspberry Pi 5?

A: You can refer to the video: https://youtu.be/3mUgVTBmKio.

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