CommentStreams:Cf1441cb291e21aff5ad0f004cacde75

Hi there! To help troubleshoot quickly, could you try these steps first:

1.Are you using a USB HUB with the laptop?

2.Test connecting directly to a different USB port on the laptop (no USB HUB).

3.Can external keyboards/mice work when plugged directly into the X680’s USB ports?

Plus, if convenient, sharing photos or videos would be super helpful for us to diagnose the issue. You can reach us via email at support@geekworm.com (Note: Please include your order number and purchase platform).

Thanks for your understanding!