Hello! We’ve received your question. To pinpoint the issue, our first step is basic troubleshooting:

① What are the specifications of your power supply?

② Are there any other devices connected to this UPS?

We initially suspect the shutdown of only one NVME drive is due to insufficient power supply. We recommend trying a DC-powered power supply rated at 12V/3A or higher.

Based on the current information, we can only make a basic assessment—we’ll need your additional feedback to further identify the root cause (Contact us at support@geekworm.com if needed).