==FAQ==
* First of all, we recommend you to get more FAQ information on the official website: [https://docs.pikvm.org/faq/ official FAQ], or check the following FAQ;* You can post a issue ticket at [https://geekworm.com/community/forum/topic/78220/pikvm-faq Geekworm forum] or email to us (support@geekworm.com) and attached your installation pictures or videos to get some help.* Blog sharing for reference: https://www.andysblog.de/kvm-over-ip-pikvm-als-bausatz <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0; color:red;">Q1: Why PiKVM-A3/A4/A8 does not show the video only display No Signals?</div><div class="mw-collapsible-content">A: # Please check the hardware connection. Double-check that the video capture device is connected correctly and tightly. # Make sure you use the original HDMI port. If your desktop only has a VGA display port, there may be no video signal when you use <b>VGA to HDMI adapter</b>, and there is no way to solve this; However, you can try to lower the resolution and restart the PC to test, but the probability of success is very low.# Change the HDMI cable to test.# Test the X630 separately to check if there is HDMI output.# Some laptops do not output any signal until you switch the output (usually via the FN + and an F5 key on the keyboard).# Your computer maybe enter sleep mode, please exit sleep mode.</div></div> <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0;">Q2: How to do if PiKVM-A8 hangs up and has to be started manually?</div><div class="mw-collapsible-content">A. The PiKVM-A8 hardware itself does not cause the system to reboot, and Pikvm-A8 shield is controled by raspberry pi 4; '''Please ensure these keys:''' 1. The [https://pikvm.org/download/ PiKVM OS version] is correct; 2. Check & use a high-quality power supply; 3. Whether the raspberry pi 4 temperature is too high; 4. Contact us via email to support@geekworm.com</div></div> <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0;">Q3. I want to control several pc power. Is it possible with one PiKVM-A8</div><div class="mw-collapsible-content">A: No, one PiKVM-A8 can only control one pc. Please refer to [[X680]] 4-port IP {{KVM Switch.</div></div> <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0;">Q4. How to login?</div><div class="mw-collapsible-content">A: Input the XX.XX.XX.XX ip address on the explorer, then input user: admin, the default password is 'admin' also.</div></div> <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0;">Q5. How to switch root user?</div><div class="mw-collapsible-content">A: su root #default password is root also</div></div> <div class="toccolours mw-collapsible mw-collapsed"><div style="font-weight:bold;line-height:1.0;">Q6. Does KVM-A8 support passive heatsink such as (P165-A or P165-B etc) instead of fan?</div><div class="mw-collapsible-content">A: You can use the [[P165]] aluminium heatsink or the [[H402]] pure copper heatsink, but must remove the X630-A8 fan and fan connector. ①If use '''P165-A'''(thickness 7mm), you can use '''M2.5*5mm''' spacer instead of '''M2.5*12mm''' spacer to fix it; ②if use '''P165-B'''(thickness 11mm), you can directly use '''M2.5*6mm''' screws to fix it; ③if use '''H402'''(thickness 4mm), you can use '''M2.5*8mm''' spacer instead of '''M2.5*12mm''' spacer. You can also use other suitable spacers + screws to fix the heatsink. [[File:IMG-2173-1.jpg|600px]]</div></div>FAQ}}
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